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My probiotic arrived warm/hot. Is it okay?

We assure you that the temperature outside, no matter how warm, will not affect the potency of your probiotics. They are still 100% potent! This is because Organic 3 probiotics contain freeze-dried bacteria (organisms), versus live cultures. Freeze-dried bacteria are in a state of suspended animation, meaning the organisms are inactive until they come in contact with moisture. The freeze-dried organisms in your probiotic are sealed in an amber glass, non-permeable bottle to protect against moisture during shipping and for extended use and storage. Unlike live cultures, which can be destroyed in transit by heat, freeze-dried bacteria remain intact and stable, with all of their beneficial properties.

While Organic 3 probiotics definitely hold up well in warm weather, we still recommend cold packs or dry ice in higher temperatures.

  • Specifically, when temperatures exceed 75°F, we recommend our optional Cold Pack Shipper, which adds one or more ice packs (depending on the size of the order) and insulated packaging. These ice packs are not designed to stay cold during the entire shipment process, but provide adequate protection.
  • If the temperature is above 95°F in your area at the time of ordering, we recommend shipping the probiotic with our optional Dry Ice Shipper. This will provide significant protection from excessive heat.

Sometimes, the cold pack may arrive hot or the dry ice may even melt. This is to be expected and has no impact on your probiotics. We’ve even tested shipping Organic 3 probiotics in various temperatures to be absolutely sure!

Why? Because probiotics can be sensitive to handling, transportation and storage, our probiotics have have undergone independent laboratory analysis for verification of stated potency. The probiotics were tested in a variety of conditions and temperatures and are both highly stable and potent in the time it takes to reach the destination - and for one full year from the date of production. During the 2-day, expedited shipping, the product has shown no decline in activity even after the product arrived warm and sometimes, even hot.  

As an extra measure, we routinely include a higher number of CFU’s (organisms) in each bottle than is stated on the label to account for any potential and minimal degradation that might occur during shipping.

What to do with your probiotic once it arrives?  Simply store the bottle in the refrigerator right away.  Once the seal is broken and the bottle has been opened, remember to keep the measuring spoons clean and dry before each use as moisture is the biggest threat to the viability of the organisms.

Also, please never leave the bottle open and sitting on the counter where the contents are  exposed to humidity or ambient moisture.  To prevent clumping and degradation of the product, do not remove the enclosed moisture pillow from the bottle. This needs to remain intact for the duration of its use and storage.

In the meantime, please be assured the product is intact and at full potency.



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